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Help & Support

Facing a issue or want to report a bug? The Help & Support section makes it easy to raise and track support requests directly from the MASST portal.

If you face an issue or need help with a MASST-related process, you can now raise a support ticket and provide the details to our support team. Once submitted, the team will review your request and get back to you.

What You Can Do​

The Help & Support section allows you to:

  • Raise a Ticket: Submit a new support request with details of your issue.
  • Check Ticket Status: Easily identify whether a ticket is Open, In Progress, or Resolved.
  • Add Attachments: Attach relevant screenshots, PDFs, videos, ZIP files, or other supporting files to help the support team understand the issue.
note

To upload multiple attachments, please compress them into a single ZIP file.

How to Raise a Support Ticket​

Step 1: Open Help & Support​

From the MASST portal, navigate to the Help & Support section.

Here, you can view an overview of your support requests, including:

  • Total Tickets
  • Open
  • In Progress
  • Resolved

Step 2: Click "Raise Ticket"​

Click + Raise Ticket to open the support request form.

Step 3: Enter the Issue Details​

Provide the required information:

Subject: Enter a brief summary of the issue. The subject can contain up to 100 characters.

Description: Describe the issue in detail. The description can contain up to 3000 characters.

Step 4: Add an Attachment (Optional)​

If required, attach supporting files such as:

  • Screenshots or images
  • PDFs
  • Videos
  • ZIP files Attachments can be up to 15 MB.

Step 5: Submit the Ticket​

Click Submit Ticket and your support request will be created and can be tracked from the Help & Support section.

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